FAQ

Have a question about your order?

You'll likely find the answer below — these are the questions we hear most often. Still need a hand? Just reach out. We're always happy to help.

1. How long does delivery take?
Most orders arrive within 7–14 business days (1–3 days for processing, plus 6–11 days in transit). Delivery times are estimates and can vary slightly depending on your location.

2. How can I track my order?
As soon as your order ships, we'll email you a tracking number. You can enter it on our tracking page to follow your parcel's journey. If you don't see the email, please check your spam folder — and note that tracking can take a day or two to activate after dispatch.

3. My package hasn't arrived after 14 business days — what now?
We're sorry for the wait. First, check your tracking link for the latest update, as parcels occasionally face short delays during customs or local carrier handling. Most arrive within a few extra business days. If your order still hasn't reached you beyond the estimated window, please contact us and our team will look into it right away.

4. Can I cancel or update my order?
If you need to change or cancel your order, please contact us as soon as you can and we'll do our best to help. Once an order has been processed or shipped, we may no longer be able to make changes.

5. Do you offer returns or exchanges?
Yes. If you're not completely happy with your purchase, get in touch within 30 days of receiving it and we'll guide you through the return or exchange process in line with our return policy.

6. What payment methods do you accept?
We currently accept Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through encrypted payment gateways.

7. How can I reach customer support?
You can reach us by email — our contact details are on the contact page. If you didn't find your answer here, feel free to get in touch anytime. We're happy to help.